I am still waiting, after two weeks, for a response from them. I sent them one on the day the problem first arose, then again the next day after attempting what is listed below. I just sent a third email today, I am getting frustrated that I am: (a) not getting any response; and (b) not getting the help I need.
Here’s my issue:
I FINALLY got my trackplan mapped into the program, and saved it. I then ran one train (loco only) across the virtual layout, as an attempt to see how long it would take for a train to traverse the entire layout from one end to the other.
Well, I finished that and closed the program. When I went to reopen the program it freezes during what I call the “loading cycle”, where it scrolls through all the layout files I have saved, at the file name of my recently finished layout plan.
I attempted to remove what I thought was the cause of the problem, my recently saved file (seeing as it worked fine before that). I moved the file from my computer to my mobile hard drive, but it still had the same issue.
So, I tried to “reinstall” the program. It tells me that in order to do so, I should first Uninstall the program. So i do. Now the link that was provided when I purchased the program two years ago only loaded a “trial version” of the software, so now I cannot save any changes to my layout…
Here’s my question: Has anyone else had this issue?
What has your experience with 3rd PlanIt been, if any?