Last week I tried to contact Athearn via E-mail and telephone concerning broken handrailings on my RTR SD50. Via phone I was only able to leave a voicemail message wherein I stated the broken part number and my mailing address. I asked that they call back as I didn’t want to leave a credit card number on a phone message. In the E-mail I basically wrote the same message.
Well I didn’t get a return call. But Saturday I recieved a package in the mail with the parts I needed nice and straight no charge.
I’ll be sending an e-mail to them soon thanking them for the fast service.
That’s good form on your part to reply back and THANK Them for their support. There are too many times we as consumers want to chop off the heads of the folks that supply us. I have found that the Model RR community is just that a community and they are more helpful than not.
I glad to see that there are still companies that value their customers. I can’t recall how many times I have been ignored by companies (not just train stuff) with poor customer service.