Is anybody else still waiting for their Athearn Genesis 4-6-2- Pacific to be repared by Atherrn? The engines were shipped with a defective drive hear which Athearn says they will replace at no charge. They have had my engine for close to 8 months now with no results or feedback.
I have emailed and received courteous replies with one excuse or another. I still don’t have my engine.
They do not have the parts to fix it. They are waiting on replacement wheelsets, with gear. They are coming from the far East, somewhere. As far as I know they still have not gotten the first run of Pacific replacements yet, and are also waiting on a second order of Mikado wheelsets. When they told me the repair was months away I went the NWSL gear route myself. It was NOT and easy fix, but I am quite happy with all my Athearn steam engines in the final result.