As per my earlier post ,My spectrum GE 44tonner burned up and I called their service hotline.They informed me that the 44 tonners were changed to a single motor configuration in order to make them DCS compatible.Well the new one that they sent me ran just as good as the older one,so the loss of one motor was not an issue.
I’m not familiar with the technical term, “wallowed,” but it sounds like you have one none warrenty issues (a dropped locomotive) and one warrenty issue (except for the fact that you have taken the locomotive apart). To my knowledge, Bachmann is not going to ask for a warrenty card. Besides, what does it matter? You have too locomotives that won’t work. No offence, but polling this forum and to find out what experiences others have had with Bachmann is not going make them work and it’s not going to change whatever Bachmann might tell you. So call them and talk to them. What’s the worst that can happen; they’ll say buzz off and you’ll still have the same two locomotives that won’t work.
That was not my intent to “poll”
I was just getting a feel for what they would say.
I asked because I have heard talk about it before, so I wanted further information.
Per my earlier post, they responded with the information that I had a loco with binding problems, and “wallowed” or loose connections on the drive shafts was a problem from day one and the dropped loco. They were quick to reply with send the locos and the repair fee, and they would be happy to replace them for me.
I know that there is nothing the forum that would likely make bachmann change how they do business.
With that being said, Bachmann does business exactly the way the forum said it does.
This is by no means shooting bullets at you, and I took no offense. I just wanted to make sure that I was not trying to get bachmann to do something that they normally would not do just because the forum said so
Reeves
I am happy for you guys that got a e-mail response from Bachman…I am still waiting for a reply about a buying a new 0-6-0T body…I did get a automated response saying the lady was out till Tuesday…Maybe,just maybe she will answer today.