Lee,
David is likely on the right track about the gear lube.
This is not the easiest loco to disassemble, but, since the gear grease issue is likely in the worm gears, not the gear towers in the trucks, you would only have to take it about half way apart.
Do not try to take the covers off the drive trucks with the loco assembled, you will break the pickup wires.
Carefully remove the dome in the center, remove the screw. the boiler will then lift off with a little wiggling/unsnapping of the cab.
To get to the worm gears you must then unwire it and remove the upper weight.
The worm gear tower covers then unsnap like most models.
So that should get you into it if you choose to, but you might want to just run it in good first.
BUT, 65 degrees is a little on the cold side for these models. My layout is above my garage, and in the winter I only heat it when I’m out there. EVERYTHING runs sluggish and poorly until the room warms up and the locos warm up.
I can’t say I remember clocking a top speed for my three 2-6-6-2’s, but 29 smph seems slow for a top speed. That aspect may be a DCC issue in combination with the cold gear grease issue. Since all of mine are DC (no dual mode decoders) I cannot comment on how DCC problems or Bachmann’s bargin basement decoders may be effecting the loco. I do know that the Bachmann decoders do not run well on my Aristo Craft Train Engineer throttles with DC.
As for pulling power, its not the strongest puller, but not bad either. From the measurements I have taken, it pulls nearly as well as my Spectrum Heavy Mountains. But the gear grease/cold weather thing will effect that too.
I know you have had problems with the first one of these you had, did you run this one right away when it came?