ALBUQUERQUE, N.M. – The head of Burlington Northern Santa Fe Corp. warned Thursday (March 23) of a coming crisis in the nation’s ability to move goods because of an aging and increasingly congested transportation system.
“In 10, 15 or 20 years, there is a crisis coming in how we move commerce,” said Matthew Rose, chairman and chief executive of Fort Worth-based BNSF, the nation’s second-largest freight railroad. “I just don’t see how that’s going to be avoided,” he said.
Mr. Rose and other executives at BNSF on Thursday showed off the railroad’s effort to install a second set of tracks along its main transcontinental route between Los Angeles and Chicago.
After years of suffering from excess capacity, BNSF, like other railroads, is struggling to handle an unprecedented increase in shipments, caused primarily by a surge in imports from China and rising demand for coal produced in Wyoming and Montana.
The railroad is investing $2.4 billion this year, a 10 percent increase over 2005, to maintain its tracks and expand its ability to carry more freight.
In a sign of just how much business is booming, BNSF’s top priority this year is increasing the speed of its trains so it can handle more shipments, Mr. Rose said.
Many of the railroad’s nearly 40,000 employees now have about a third of their incentive compensation tied to whether the company can improve this year’s average train speed by 5 to 10 percent over 2005 levels.
BNSF is also focused on improving its customer service, which has slipped in recent years as it has absorbed huge increases in shipments.
“We fully acknowledge our service isn’t what it ought to be,” Mr. Rose told reporters Thursday during the media tour. “Customers right now are frustrated.”
To improve its performance, BNSF is taking a number of steps, including adding cars and locomotives, re-examining how it can operate more efficiently and adding a third set of tracks alon