I am in shock. I have been useing UPS for years. I even worked for them for a few months while going to school. Until this last week I have never had a problem with there service. I considered them to be 100% reliable, till now.
I had a $6500 peice of equiptment I had to send in to a repair shop in Mo. I sent it out red lable on thursday. It came back to the my office on monday and the driver said it was rejected by the receiver. I contacted the repair shop to find out what happened and they said it never arrived. He did some checking and UPS told him that it was shipped to the wrong spot and instead of forwarding it to the right spot they returned it, and it never even went to it’s destination (it was tracked to Kentucky and back here). So the repair shop made arrangements for them to pick again (it was there account). Then UPS shows up and tells me that the account will be billed for both trips. I argued with the driver but he refused to acknowledge that they screwed up [:(!][banghead]. Well I went ahead and sent it figureing that would be sorted out later. So off it went. It was packaged very good as I worked for UPS I knew what kind of abuse those boxes go through. Then just a little bit ago I got an e-mail with pictures of a mangled box and a thouroghly destroyed peice of equiptment. It looked like somebody beat it with a sledgehammer. I can’t believe it. The guy at the repair shop said he’s had it with UPS. He said in the last 6 months there service has been going downhill fast. I think I am going to quit useing them too.[:(!]
When you shipped it UPS you automatically received $100.00 in insurance from UPS. If you did insure it for the $6,400.00 left you will be on the hook for it. [:D]
I’ve never had a very high opinion of them either. Back when they were RPS, the company my sister worked for (lighting distributor) switched from UPS to RPS after UPS denied a number of claims (after so many broken light bulbs…). RPS was fine for a little while, until some of their FIXTURES came back looking like they had been run over by a truck – literally – and RPS denied the claim for the same reasons as the smashed light bulbs! So, back to UPS they went…
Currently, my other job gets packages via FedEx Ground, and a considerable amount of them get mis-delivered, crushed, or otherwise damaged…
Inevitably, some packages will be damaged in transit [on any mode]. It especailly hurts when YOU are picked by the “fickle finger of fate” to be “fickled”.[:(!]
fuzzybroken Posted: Today, 15:00:30
QUOTE: Originally posted by zwspnby9
No wonder why FED-EX “GROUND” is growing fast.
I’ve never had a very high opinion of them either. Back when they were RPS, the company my sister worked for (lighting distributor) switched from UPS to RPS after UPS denied a number of claims (after so many broken light bulbs…). RPS was fine for a little while, until some of their FIXTURES came back looking like they had been run over by a truck – literally – and RPS denied the claim for the same reasons as the smashed light bulbs! So, back to UPS they went…
Currently, my other job gets packages via FedEx Ground, and a considerable amount of them get mis-delivered, crushed, or otherwise damaged…
The battle to win customer’s hearts and packages is going to be won at the Customer Service level. UPS seems to be the most hard to deal with in that arena. Their overall pattern of arrogance seems to be boundless, when it comes to resolving OS&D matters.
Fed Ex has grown so fast over the last dew years, one hand does not seem to know what the other is doing. Like doing business with ‘Frick and Frack’ .
DHL will tell you what you want to hear, then loose you in their system.
Sam