Both on my phone and my computer, I check the box for “keep me logged.” With the exception of Classic Trains, this usually works well, and indeed I was logged in here today when I turned on the phone.
However, I was not logged in on my computer. And no matter how many times I try, I can’t get in.
Any thoughts?
Contact Customer Service for a reset. I had the same problem from about last Weds. until this morning (my delay - not theirs).
You gots a sick cookie someplace on the cornpewter. Clear the cookies associated with the browser you are using (each browser has some different nomenclature for how to do that.) Or, if you are adventurous, get and run a program named “CCleaner” (that has 2 Cs on the front!)
Note that some cookies hold your password and log-in status for some sites and if you toss all your cookies you may no longer be logged into those sites and you will have to remember your password for them.
P.S. See the thread “Thank you Greyhounds” for info about others bemoaning this situation.
Firefox all of a sudden would not let me log on, I have to use Google Chrome.[:^)]
I had the same experience with Firefox last week. Saw several members reoprts about deleting cookies, went to the preferences/privacy menu and deleted all of the cookies associated with Kalmbach. (NOTE: you need to hit the “save changes” button on the delete cookies window for the cookies to be actually deleted.) Fired up Firefox, went to Trains site, did the email and password login and got access.
Sounds like the current version of website software doesn’t know how to overwrite cookies on Firefox.
I have a more “tin foil hat” theory.
They are using new cookies, with new “enhanced” content, which are still using the old names
You know what happens when you try to copy a file to a directory that already contains a file by that exact name don’t you?
So, periodic flushing allows the new enhanced stuff to actually take it’s rightful place, warts and all.
It’s a sly trick to force the user to accept “enhanced” functionality.
Thanks SV for the info it worked!
There are now at least six threads about this across the Kalmbach forums.
The login mess is a relatively old issue; it’s probably related to a couple of security modules in the software being updated or patched in incompatible ways. The upshot is that you have to go in manually and remove anything Kalmbach used for automatically logging you in. There is no need to get rid of all the cookies including your non-Kalmbach saved logins. Just go in to edit your ‘saved cookies’ and wherever you find one containing ‘trains.com’ (eg. cs.trains.com which is the ‘forum community’ site) delete it. Be sure to go all the way to the end of the list as a couple can be sneaky.
My experience is that you don’t have to restart the browser or ‘flush the cache’ with Ctrl-F5 after getting rid of the cookies; you will just be able to get in instead of being dumped stupidly back to the same login box ‘as if nothing had happened’.
I’d like to have a conspiracy theory that every time this happens more magic feature$ for invasive ads are being implemented as part of the New Community Experience Kalmbach boasted they were starting to build a couple of years ago. This login problem, however, is likely no more than just a configuration problem, and we’ll just have to recover periodically.
Thanks, folks. That worked.
Thanks from me as well. Incompatible cookies!!
I left a note for customer service Thursday and have not heard back yet. In Chrome, tried to clear last 7 days of cookies, but that didn’t work. Found “see all cookies and site data”, searched for “trains”, and removed them. Now I am able to log on.
TEST
I don’t think anyone could log in properly for most of yesterday.
As of today, I have an opposite and strange problem. Yesterday, I could log on but not do anything, and had to remove the apparently corrupt cookies (three of them) in order to log off.
Today, I can log on, but not off; when that happened, I removed the cookies again, only to find that I still could not log off, but could not remove any cookies, for there were none.
Wondering what would happen, I closed the magazine’s tab in Firefox, then returned to the site, where I found that I was no longer logged on. Logged on, now there are three cookies, and I probably will not be able to log off, except by closing the tab again.
This site is now operated by Sesame Street’s Cookie Monster.
Precision Scheduled Website [*-)]
Just Curious
Looks like everything posted here after about 7:02 Am Tuesday didn’t survive the ordeal
I had all the same problems, so once again the Kalmbach server snafued.