Join the discussion on the following article:
CSX’s Ward: coal traffic has reached bottom; FRA’s Szabo: PTC implementation could be pushed back
“The company’s customer advisory committee, begun in 2011, came back with an important lesson for the company: Send us the freight car when you say you will, but if you can’t let us know.”
It took a customer advisory committee for CSX to find out that you should tell your customer that you can’t deliver on time? What a way to run a railroad.