Make it easier for a subscriber to renew! Renewal should be on the web site front page!
Never make it difficult for people to give you money.
It is right on the front page. When I go to MR and Trains, there’s a Renew button right next to the magazine title. When I go to the other magazines, there’s a Subscribe button.
There’s also a link to Customer Service on the bottom of the MR home page, and there’s a link to renew at the bottom of the forum pages as well.
I’ve been renewing online for years, every year I seem to be able to find it without a problem.
Did you call customer service?