Did someone say, Customer Services!
When you find it, you know it and you’ll always go back to that place of business.[:)]
What keeps you going back to your favorite model train store, hobby shop, model train provider?
- When Customer Services exceeding my expectations. That’s when they become “my train provider of choice". AZ-Flyer
Yep, one large dealer on Long Island replaced 2 items that I had purchased from them that were damaged, no questions asked.
Bill,
You are lucky.
Some places quickly say how do they know that the customer might have damaged the item and refuse to take it back.
I always ask the proprietor, if I may check the item before paying, if they say no, then I go!
Ralph