Though this is not directly model railroad related, I could see MTH putting an exchange like this in the cab of one of their freight engines. You could play it by pressing button X.
Is she right in the way she handles this, totally wrong, needs a little more training? Is the engineer in the wrong for not immediately complying like she asks? Just trying to explain his situation?
Not a typical interaction, which is why it ended up on youtube. If someone was listening in on every conversation you had at the office during a difficult situation, waiting for a meltdown, they’d probably eventually record you not at your best.
As someone who has experience as a dispatcher. (not a RR dispatcher) I had three radio frequencies and four phone lines that never stopped. It sounds to me as if she is a person who has been thrust into the position through circumstance, and has little experience. I use to tell people in high stress positions that if a problem rears its ugly head and you can’t do anything about it, such as bad weather preventing the plane to land and it has to go elsewhere. Don’t sweat it, as it always works itself out in the end. Managers who couldn’t stay relaxed in the face of problems would lose all respect from their subordinates and would not last in the position for very long.
The engineer was making her aware of a potential problem. The dispatcher should have just acknowledged the timing out problem and that she understood, and said they were working on it.
Brent[C):-)]
Sadly such conversions is not unusal…Even back in the day dispatchers didn’t get the big picture you was nearing outlaw.
While working on the Chessie I recall one lively discussion between our conductor and the dispatcher that we had less then thirty minutes and if we continued we would outlaw on single track between Garrison and South Shore,Ky…He still insisted we keep the train moving-the conductor contacted the chief dispatcher and he agreed with our conductor and told us not to proceed beyond the siding at Garrison.