Hello All,
Kim,
I have reviewed your posts regarding this subject.
You said your system is…
Which software version is your PowerCab running?
When the unit powers up, it briefly displays the software version installed on your unit.
On the top of page two (2) of the instruction manual for the USB interface (rev. Sept. 2012), it states,
"Notice: This product requires PowerCab version 1.28c (or newer) for proper operation.
If you have version 1.28b or earlier contact NCE (585-265-0230) for a free upgrade."
Have you watched the Larry Puckett video?
In this video, he shows the wiring diagram on the last page of the manual, including the USB interface.
I recommend replicating this wiring diagram, including using the exact same cable configuration.
He also talks about jumper #1 on the NCE USB interface.
The jumper on pin #1 changes the Baud rate from 9,200 (Off) to 19,200 (On).
On page 3 the jumper pin chart shows that the PowerCab v1.28c runs at 9,600 Baud, while the PowerCab v1.65 runs at 19,200 Baud.
Have you tried moving jumper #1 to “On”?
Further on in the video, he shows…
•Pin #2 “Off”
•Pin #3 “On”
•Pin #4 “On”
Have you tried this jumper pin configuration?
Currently, the NCE website doesn’t list the updated USB interface manual(s).
I reached out to the NCE at support@ncecorporation.com and asked where I could download the most current information for the NCE USB interface.
They sent me a Zip file that has all the current and past documentation for the USB interface.
DM me, and I can send you the Zip file or you can reach out to them directly and ask for the information.
Hope this helps.