Some of you know Chuck Ciaccio, a.k.a. Chulvis, of Feather River Trains, from the other forums. Or, he might be your Facebook friend.
I ordered some track components and paint from him earlier this month. Everything arrived quickly and in great shape. Just one minor glitch, though… I’d received a slightly different shade of brown PolyScale paint I didn’t even notice until I started using it.
Not only did Chuck make good QUICKLY (hey, I already appeared to have gotten a free jar of paint from the deal), he tossed in a bonus. An Atlas Trainman caboose. Not just any… Conrail! In a road number I don’t have!
So here’s a hobby dealer who not only takes customer service seriously, but gets to know his customers and their modeling interest. Sure, Chuck sees me post about Pennsy and Conrail, but still… He remembered my roadname.
Bravo, Chuck, and thanks! I’ll be sending more business your way.