A hobby train shop that offers fair pricing, technical knowledge–and most of all—friendly owners and clerks to help you—is not that easy to find in Orange County, California.
Even including the LA area–finding shops with very friendly customer service is rare. I suggest anyone in the area check out Mile Post 38 Model Trains in Anaheim Hills.
If you are into HO and HOn3/30, N, its a paradise. They are knowledgable about O scale and G gauge too and stock some great big steamers.
They do decoder installations and are a Digitrax dealer. These guys know the tech stuff!
But most importantly, they treat customers like royalty–and that makes them very unique!
I just had a decoder installed in my Bachmann Decapod. They said it would be about two weeks–two days later I get a friendly phone call saying its ready to go!
I haven’t played with it much yet (been working) but at the store the demo was great.
These guys know trains and know how to treat customers!
Finding good customer service in any area can be difficult, but it is especially hard in LA. I find the shops in LA are really happy while the CC is out and you are buying the product. After, that happens, they are not so friendly. If you know someone that works there, it helps.
I agree!! It is not the biggest shop in the world, but they have a lot of stock. What they don’t have they will order. Jerry and the staff know their business. I buy all my HO equipment from them. They also service what they sell and repair all makes and sizes of equipment. Their Milepost 38 money saves about 10% on all sales. Too bad you all can’t visit them.
i usually go to the Hobby Wharehouse in Lakewood the guys there Jim and Eli have helped me so much, i go in spend hours there and don’t buy nothing. There good people
I believe the owner used to have that great shop in Brea during the 80s - 90s which unfortunately closed.
I also believe Milepost 38 is looking to move into a larger location. Too bad as it’s really close to where I live and right on the BNSF mainline. But it’s good that the business is growing.