I had a problem with my new BLI U.P. 4-8-2 where it would jerk and stall at anything less than about 15 smph. After calling their service department and unsuccessfully trying their suggested fixes, they took my name and address in order to send me a UPS return label. Once I got the label, I followed their directions to pack up the engine along with a brief problem description including the name of the tech guy I talked to and shipped it off. I just got the replacement engine yesterday and it’s a world of difference in running quality. This one starts and runs smoothly.
I have always thought that your can never know what a person or a company is really like until something goes wrong. Now I know that BLI does stand behind their products and makes things right. I really appreciated not having to pay for return shipping which all too many companies seem to feel is the buyer’s responsibility.
Charles
I recently sent in my older BLI Hudson for the trade in program and was very happy with the service and the people that I interfaced with. Good products and good service. I plan on getting me one of the SW-7 w/sound when I can afford it. I agree good company to deal with.
Terry
Wish I could say the same. They had my T1 texan for a couple of months. I made many calls to find out what the hold up was. When I finaly supposedly spoke to a manager my loco suddenly showed up repaired it just happened to be in his office. By the way it had about 45 minutes of running when the gears stripped out.
That bites, Lester. Yours is the second time I have heard such a scenario.
I have had good relations with their repair department. I had a hard stop on my loco, and it would not reset. I thought that the wheels might be dirty, and perhaps the pick-ups, so I cleaned them. I snagged a pick-up tine on the Hudson’s tender, and it broke. BLI said ship it to us with a check for $7.00. I did, and got it back within three weeks, all set to go. I feel mighty pleased about that kind of service, but I would feel just as you do if I had not been well served.
I had an excellent experience with BLI prior to their move to Florida. I then had a technical question during the move peroid and it took ages to get a response. I have heard of several folks that had an issue during this period a few month back. It is good to hear that the service dept seems to be back up to speed in the new location.