Hi,
All too often our postings are complaining about this or that manufacturer that caused us grief. And yes, I have authored at least a couple of those posts over the years. But, this is NOT one of those times…
To make a long story short, I broke the roof (hip roof - not common in the modeling world) of one of two Atlas HO Barb’s Bungalow kits that I purchased years ago. It was not the fault of Atlas; it was clearly mine. So, I emailed Atlas two weeks ago, asking if I could buy another roof - assuming one was available.
As my luck with getting parts from MR manufacturers has not been all that good, I didn’t expect a positive reply - although I would have been almost happy if I actually got a reply (of any kind).
Well, in only two days I got an email from Atlas stating that they would send me out a replacement roof - free of charge. Today, that roof arrived in the mail.
Wow, I’ve got to say, that really made my day! And of course, I just had to pass it on to you all to let you know that there are some MR companies out there that not only maintain a parts inventory, but will go out of their way to help out their customers.
Thank you Atlas - you are appreciated!!!