Has anyone had any success using the Horizon Hobby ordering shopping cart during the past 2 to 3 weeks? I want to order a couple Athearn items but I got the quantity incorrect.
I cannot get the quantities changed, the delete items button does not have any effect, and there does not appear to be any way to refresh the page.
I called the help number, but I just get the “due to the virus everyone is working from home and wait times will be longer” message. I understand that, so no problem there. But I also sent an email about two weeks ago that hasn’t been answered.
My need is not urgent, but I’m wondering if anyone has had better luck.
Normally, holding the CTRL or Shift keys down while you click on Reload in your browser will force a page reload, which may clear this up.
Or try closing your browser entirely, then revisit things and proceed to reenter the correct ordering info. I’ve never ordered directly from Horizon, so not sure if this will work for you.
OK, I went to the Athearn website and ordered 20 HO power trucks. As you said, it took me to Horizon Hobby for Checkout. I then put my cursor over the 20 and changed it to 10. After a second or two, it recalculated the quantity to 10.
Incidentally, I ordered 3 items from omnimodels on eBay yesterday, and they shipped today. omnimodels is located in Champaign IL, just like Athearn, Horizon Hobby, and Tower Hobbies. All four are one and the same, operating out of one huge warehouse.
Where did you change the quantity, on the Athearn website or the Horizon website?
I agree the change happens on the Athearn site. But go check the shopping cart on the Horizon site. Do you have only the original 20 shown, or are there now two line items, one for quantity 20 and another for quantity 10?
I changed the quantity on the Horizon website. After the recalculation takes place, only the recalculated number of items is showing with the correct total purchase price. I never went back to the Athearn website.
I have placed two orders in the past 2-weeks with Horizon Hobbies though the Athearn website for parts.
One order was delivered last week and the other one is due this Thursday- -according to the USPS tracking info.
That being said, I do have an account. The items were put into my cart from the Athearn website to the Horizon Hobbies cart, and I did not have to change quantities.
When I was changing the number of items, I never entered zero.
After you mentioned zero, I went back and changed the number of items to zero. At that point, it left the Calculate page and opened up a new page wanting to take me back to the Athearn website to Continue Shopping.
So, I guess if your cart is empty, Horizon wants to send you back to Athearn.
No. You get the working from home message, then the computer voice asks you whom you want to speak to. I presume that would be the sales team. Anyway phone is happy to ring as long as I wish to hold.
Regarding an account, I thought of that. But I can’t get a response from the I forgot my password selection.
It now occurs to me that maybe it doesn’t like my email. I have both a @Verizon and @ymail accounts. Some places don’t like the @ymail. I’ll go and change to the @verizon and see what happens.
BECAUSE I CAN’T!!! EVERYTIME I TRY TO CHANGE SOMETHING I END UP WITH ANOTHER LINE ITEM THAT I CANNOT DELETE. EVEN WHEN I CHANGE THE QUANTITY ON THE ATHEARN SITE TO ZERO, IT JUST SEEMS TO ADD A QUANTITY 1 LINE ITEM TO THE HORIZON CART.
Ummm, sorry, didn’t mean to shout. Must be the Corona bottles in my ears.
