We at InternetTrains.com would like to take this opportunity to apologize greatly for all the trouble and delays you have been experiencing the last several months. As of March 21, 2010, the InternetTrains.com domain has been acquired by new ownership, TM Internet Trains, LLC. The new owners of the InternetTrains.com domain are dedicated to repairing the troubles and putting an end to any delays in shipping you may have experienced. It is our commitment to get all outstanding orders placed before March 29, 2010 that are not still in pre-order status or still on back-order from the manufacturer shipped out from our warehouse within two weeks from the date of this letter.
We would also like to inform you that over the next 60 days we will be expanding the former ownership’s already large available products list to include thousands of additional products. It is the goal of InternetTrains.com to be your one-stop-shop for everything model train related. If there is a particular product that you do not see one our website, please feel free to call our customer service department at (714) 256-9401 or email us at customerservice@internettrains.com.
Over the next few weeks we will be updating our systems, website and paperwork to reflect the new ownership of TM Internet Trains, LLC. During this time we apologize for any remaining references to the old ownership of Hobbies Quick, Inc. and assure you that we are working diligently to remove these as fast as possible. You are our priority and getting your order to you is our first order of business.
Thank you again for your loyalty and patience. We look forward to a long, worry-free relationship with you and a clean slate moving forward from here. Please feel free to share your questions, comments and
It has been a few years now, but I had previously purchased a few items from Internet Trains, and I had not experienced any problems. So, I have no axe to grind.
However, when you read all of the negative posts about this company, if all or most are true, you have wonder why anyone would want to assume new ownership of the company and take on all of the ill will associated with it. Perhaps, it is nothing more than a name change or a some sort of internal change of “ownership” - - who knows.
In any event, if the message from the new ownership is sincere, they apparently have a real uphill battle on their hands. Considering that their message indicates that they are working to fill and ship their backlog of orders, it will be interesting to hear from their existing customer base to determine whether others will step forward and place new orders with them.
I have never purchased anything from InternetTrains mainly because of the many horror stories I have read in these posts about the service - or lack thereof - from that company. If this is a sincere effort to remake the company along with their image, then I hope they succeed. For me, I will take a ‘wait and see’ attitude as it will take a history of positive news before I will purchase anything from them.
Well I wish them luck, but doesn’t it seem a bit odd that the new owners are keeping the name if there is so much negative buzz about it (especially since those old posts live a long time) - why not buy the asset of real value, the client list, and let the domain name quiety die (or keep it as a placeholder to forward hits to a new domain name?)
I got that e-mail, too. I would hardly consider myself a “loyal customer” though because I had to file complaints with the California Attorney General and Better Business Bureau a few years ago to get them to refund charges they made to my credit card even though the item was not in stock and they couldn’t get it.
Despite numerous phone calls and e-mails, they dragged that matter on for several months.
I agree a new name would be an improvement for InternetTrains and might give them a fresh start if tlhey do the business correctly. It seems that this type of letter has gone out several times but the same stories keep showing up on the forum.
One thing is true, You cannot ship items you do not stock. With many of the new products being built for the amount of reservations only, the business that takes orders and ships when they arrive will not have good customer service.
I should probably be more optimistic, but all I can think of is, “Fool me once, …”
No, I never ordered from them, but I have read of all the rip-offs, and don’t hold out much hope for this outfit. Maybe I should actually wish the ‘new owners’ good luck?
I never purchased anything from this company because of the many negative statements that I’ve read on this forum about their bad service and questionable business practices. I also have to wonder why “new management” would retain the old name that has so much negative PR associated with it. I sure would not take a risk ordering from them until the “new management” prove themselves to be trustworthy. I don’t need to when I can order from a reputable company like M B Klein (Model Train Stuff) and get my orders filled quickly and at very good prices. For example, I placed an order on Saturday 4/3 and received it today 4/6, granted I live less than 100 miles from their store in Cockeysville, MD.
Add me to the list. I ordered one time from them. It was several weeks before the order was shipped. Inquiries from me did nothing but get me a new “promised by” date that came and went.
Okay who’s going first? … Anyone?.. Show of hands?.. How about you in back?
It reminds me of the first Indiana Jones movie where they are peering into the “well of souls” and spot thousands of asp down below. Indy’s partner turns to him and goes “ASP! very dangerous, you go first”
I’ve been burned by them a couple of years back and I don’t think that I could go round 2 even if it is a new outfit…they might do well to change the name.
Maybe someone should send to their customer service e-mail, or better yet to Mr, Sencer himself, a copy of just these few posts and he may get an idea of the challenge he has ahead of him. They seem to be just a sample of the sentiment out there regarding this company.