Just a nod to nice Mr. Jerry Roy at Walthers.....

Model Railroader General Discussion (Model Railroader)
1

…who located and sent out to me up here in British Columbia a number board and bell wire that I had broken off/lost from one of my Heritage 2-8-8-2s…for free! Not even shipping or postage charges.

2

I’m not surprised. My experience with WKW customer service has also been excellent.

3

At every contact, Walthers treated me like an old friend they’d been wanting to hear from.

Mark

4

Walthers has been great!

5

Same here,

I had good response, and good service on my FM from Keith J.

Den.

6

I always thought Walthers should get an award for excellent customer service. I have always been treated like royalty when talking with them. I can’t say that for other places.

Will