One of the best things about this forum is that so many of us have varied experiences when it comes to trains. Spankybird and I can almost give you an evaluation of every train store in Ohio. [8D]
I am considering a purchase from JusTrains in Newark, Delaware. I have never dealt with them or know of anyone who has dealt with them. I think I have only seen them mentioned once in a post this last year. I don’t believe I have seen a post on the CTT forum from someone from Delaware. They advertise in CTT, and that is about all I know about their organization.
If you have dealt with them, I would like to know of your experiences before I send them the money. [?]
They are equal to the best of the mail order shops in the U.S. There might be a few stores that are as good, but don’t know of any that are better. They take care of their customers.
Kirk and I battle head to head (prices are usually the same) , when it comes to prices on WIlliams trains. What are you planning to buy?
I also advertise in CTT, my ad has a yellow backgraound, but smaller.
If I can be of any help, please contact me.[banghead][tup]
I have to disagree with all of you, sorry I ordered a birthday present a month before it was neededand ran in to nothing but problems. The staff at first seemed that they where a good store to deal with when I placed the order (Weaver GP38) and said it would that a week to 10 days to get, no problem I thought. After 14 days and no train I tried to get a hold of them but they had shut down of vacation. Another week goes by until I can get a hold of them and I am told that I would have it in a week, no problem they said and they where going to take care of it. A week goes by and I called Weaver to find out what was going on. These clowns had never placed the order in the whole time I was dealing with them, 4 weeks, so I told Weaver if an order of the Maryland Midland GP 38 comes in from JT don’t even bother to ship it I was done with JT. what made it worst JT did not see what the problem was. The end result was I got that I needed from another dealer at the TCA York show a week later. Guys at the hobby shop I deal with have had no prblems with them though. From my stand point I would rather pay sales tax and or shipping that ever deal with them again. Could I be an execption to the rule? I hope so for your sake but I will let you decide.
I have placed about 20 orders with Kirke and his staff at JusTrains since 2001. Every order was filled exactly as I asked. Pricing is excellent and shipments arrive when they are promised. I also use them for preorders and have never been dissapointed (including Polar Express). My very first order with them was for a set of Weaver hoppers, and I’ve ordered K-line, Lionel, and Atlas O, too.
I give them a perfect score in customer service and integrity. (No pressure, Kirke!)
Thanks for all the input. [:)] This is what makes a forum great, the exchange of ideas. [:)][:)] I appreciate all of the responses. [bow]
For those who thought I was being too careful, I offer you the following link that tells the story of several of us who really got frustrated last year with a company dealing with roadbed for G-Scale. (For those with little time, the last post tells the story about the attorney general.) I forturnately did not get burned, but …well read the post for the rest of the story and see the links to my first posts about the problems. http://www.trains.com/community/forum/topic.asp?TOPIC_ID=22671
Buckeye, nothing wrong with checking out a dealer you don’t know. I sure liek to see one get good marks. Makes me feel that we can trust the folks that do advertising in our magazines. See some good prices out there. So far, I’ve mail ordered 4 different times from dealers in the CTT magazine. All times, I got great sevice and was glad I took that route. [after all, my train lady can not find everything I want [8D]]
Chief, I certainly believe that this forum is one of the best places to check out a dealer or a product. You get input from around the world if Daan is awake in Holland.[:D]
I have had great experiences with Davis Trains, Train Express, Train America Studios and Watts Train Shop concerning mail order. Watts for G-Scale in Zionsville, Indiana is tops in my book.
I use my Visa Card for all purchases and if it is not in my hands by the time the bill gets here, Visa is told that it was not delivered and I want a credit. (Visa is tough, but American Express is much tougher on those who do not deliver.[:(!][:(!]) I would rather be without than have all the hassles. [^][^]
I agree Grzyboski’s Trains in PA is the best. I’ve purchase many item from them and they have excellent prices as well as service. I order a moe & joe lumber car and PWC searchlight car on the monday before Christmas and it was on my door step thursday night.
Grzyboski Trains:
Others may have found them to be a good place from which to buy trains, but I went to the store (on two different days) and found something totally different. They were rude to me (several salespeople) and they barely let out any answers at all to my questions about their items for sale. When they did manage to answer, it was with barely audible utterances of one word answers. [xx(] They seemed totally uninterested in selling anything to anyone including an apparent long-term customer who came in to pick something up that he had apparently been told was ready for him. The people at the store greeted him warmly when he came in the door and the courtesy ended right there. When he tried to ask about the items (that he had been called to come in and pick up), he was partially ignored and for the most part they tried to convince him that the manufacturer never even made those items (these were the items that he had apparently been told to come pick up). They refused to get up and look for the items for him. [:(] I am reporting what actually happened when I was at their store. I was in Scranton for the weekend, so I went back the next day to browse around and try again to see if maybe I could buy an engine or two. I did buy one from the nice people at the train store across the street, Scranton Hobby center. Again, on the second try, they were as rude and uninterested in the customers as they had been the day before. They even yelled at a guy who picked up a Polar Express set to look at the box. For the price they were charging for that set, I think it was $300 or $350, the guy should havebeen encouraged to consider buying it. As it was, he put it down and walked out. Maybe those were off days for them or maybe they cater to their mail order sales and ignore the in-store customers, but they were so downright rude to me that day that I would never spend a dime with them.
Just trains is my favorite place to order from. Good deals, a 429 dollar atlas rs1 for 375 postage paid. Service is great, they are very friendly to talk to on the phone, do not demand you give them a part number or they can;t find it for you.
I would not hesitate to ever order from them.
Only one drawback. MTH fans will not be able to order there as they do not stock their products. Dave
I ordered a birthday present a month before it was neededand ran in to nothing but problems. The staff at first seemed that they where a good store to deal with when I placed the order (Weaver GP38) and said it would that a week to 10 days to get, no problem I thought. After 14 days and no train I tried to get a hold of them but they had shut down of vacation. Another week goes by until I can get a hold of them and I am told that I would have it in a week, no problem they said and they where going to take care of it. A week goes by and I called Weaver to find out what was going on. These clowns had never placed the order in the whole time I was dealing with them, 4 weeks, so I told Weaver if an order of the Maryland Midland GP 38 comes in from JT don’t even bother to ship it I was done with JT. what made it worst JT did not see what the problem was. The end result was I got that I needed from another dealer at the TCA York show a week later. Guys at the hobby shop I deal with have had no prblems with them though. From my stand point I would rather pay sales tax and or shipping that ever deal with them again. Could I be an execption to the rule? I hope so for your sake but I will let you decide.