As a subscriber to MR I had an edition go astray somewhere between Milwaukee USA and London England. Last Friday I called to inquire about the missing issue and today (Tuesday) said magazine was on my doorstep bearing in mind yesterday was a public holiday and the day before a sunday, now that is what I call service so I would like to say a big thank you to those Kalmbach staff who sorted my problem. A truely great service and a credit to your company.
Many thanks
Shaun
That is one area I can truly say Kalmbach excells with no questions asked.
sadly it’s the kind of service missing with 90% of retailers here in the UK as I said Kalmbach should be proud of it’s staff and service.
Shaun
“Kalmbach should be proud of its staff and service.”
Shaun,
Thanks for taking the time to say thanks, and I’ll make sure to share your post with my colleagues. Believe me, we are very, very proud of them and of the work that they do. In the contemporary world of publishing, most firms use outside contractors for functions like customer service and shipping. We don’t - both our customer service reps and our warehouse team are KPC employees - because we think it makes a differerence. Glad you feel the same way.
Thanks for reading MR,
Terry
Terry, you’re welcome.
Shaun
I have always had great service from the Kalmbach Customer Service folks the few times I’ve had similar problems.
Now, if we could only get the airlines, cable companies, DMV, IRS, and other government agencies to outsource their customer service to Kalmbach.
Jay
Same here, with those Turtle Creek decals a few years back, a missing issue and the re-registration process I had to go through here when the software changed. All taken care of promptly and cheerfully. I hope I treat my clients as well.
Here Here!
I find the customer service to be exemplarity without question.