Kalmbach/customer service

Trains.com General Discussion (Trains.com)
1

I would just like to thank Mari in customer service for taking care of my login issue. You were very prompt.

There is one question tho. How do I change my user name or can I change my user name an still retain my “brownie Points”?
Thanks again Tim

2

Hello Tim,

This afternoon we added a way for members to delete their own accounts. So this is now an option. However, to avoid having to go through the registration process again – especially for people who have posts in the forums – if you contact customerservice@kalmbach.com or any of the administrators (like myself) and let us know what you want the username changed to, we’ll do our best to accomodate. Before doing this, please do a search on the members page [ http://www.trains.com/community/forum/members.asp ] to see if it’s available. Also, please provide a couple of choices listed in the order of preference in case your first choice is taken between the time you contact us and we are able to handle your request.

If you do send us a request to change your username, please be patient as we have been busy helping people login, reset passwords and other related issues.

Thanks,
David Voss

3

Hi David
Thanks for the speedy reply. I realize you got your hands full so I’m going to sit on this for a while till the dust settles [:)]. Regards Tim

BTW This forum is a 180 from the old format[^][^]!!

4

Kalmbach is #1 in customer service in my book.Any time the mail has lost or utherwise screwed up in delivering my mag the friendly people at Trains have quickly sent a new mag by first class mail.This level of service is to be commended for.

5

AND ALLLLLLLL WANT TO THANK “Kalmbach” for TRACKS AHEAD., ON PBS.

6

I would just like to thank Mari in customer service for taking care of my login issue. You were very prompt.

There is one question tho. How do I change my user name or can I change my user name an still retain my “brownie Points”?
Thanks again Tim

7

Hello Tim,

This afternoon we added a way for members to delete their own accounts. So this is now an option. However, to avoid having to go through the registration process again – especially for people who have posts in the forums – if you contact customerservice@kalmbach.com or any of the administrators (like myself) and let us know what you want the username changed to, we’ll do our best to accomodate. Before doing this, please do a search on the members page [ http://www.trains.com/community/forum/members.asp ] to see if it’s available. Also, please provide a couple of choices listed in the order of preference in case your first choice is taken between the time you contact us and we are able to handle your request.

If you do send us a request to change your username, please be patient as we have been busy helping people login, reset passwords and other related issues.

Thanks,
David Voss

8

Hi David
Thanks for the speedy reply. I realize you got your hands full so I’m going to sit on this for a while till the dust settles [:)]. Regards Tim

BTW This forum is a 180 from the old format[^][^]!!

9

Kalmbach is #1 in customer service in my book.Any time the mail has lost or utherwise screwed up in delivering my mag the friendly people at Trains have quickly sent a new mag by first class mail.This level of service is to be commended for.

10

AND ALLLLLLLL WANT TO THANK “Kalmbach” for TRACKS AHEAD., ON PBS.