Just a line about the great customer service I received from Kato this week. I had purchased 3 SD70 Mac’s back in Dec. 2 were undec. & 1 was in the CSX scheme. I finally got around to putting recievers in them & noticed the CSX had the rear stanchion missing when I first opened the box. No real big deal, so I called Kato & they had one here in two days, no charge, I was stunned, especially after the run around I had gotten a few weeks ago from another "main manufacturer. This is the only issue I’d had over the years with Kato products, first in N scale & more recently in Ho. This was a minor issue I know, but it sure was nice to get such fast, effortless customer service.Thanks, Kato ,You made My day . R…
I wouldn’t expect anything less out of Kato…
They are one of the leading manufacturers.
Thats better than the run around I keep getting from Atlas…all I want is replacement handrails for the back end of my HO scale Reading Co. MP-15 switcher.
This is going on three ( 3 ) years now.
just what you should expect from a top of the line company. kind of like getting help with your cadillac or ibm computer. the best of breed always seem to take better care of their customers. high quality products result in success and profits which make good customer service possible. of course, the service is built in to the price but it is usually worth the cost. unfortunately, we all want models that are not available from the best manufacturers and have to settle for less than perfect sometimes. in years gone by companies tended to try to duplicate the positive things about their competitors and win or keep customers that way. today it looks like some of them are trying to see just how much abuse they can get away with.
grizlump