LTS Blues

When I was a teenager back in the 70’s, I read in MR an item (either from an editor or from the mailbag) which stressed the importance of doing business with the LTS. There, we can handle and see the products, consult with the owner, meet other hobbyists-all which add real value to our purchases-which are worth the extra cost versus mail-order.

It was suggested that a monthly visit to pick up a copy of MR would help support that local store for obvious reasons-you are there, you may buy, you see new products, talk with people, etc.

I agreed, so I have done just that for thirty years. Yesterday, that ended.

It was in the nineties, humidity about like a sauna, sun beating down on me. On my days off, I run errands like these using the bus system, where I can read and write and work crosswords instead of being frustrated by traffic. My LTS is about ten miles from me.

The bus stop is about ten blocks, the route takes about thirty minutes. Round trip for a half hour or so at the LTS takes an hour and a half, plus a twenty block walk. Add about twenty to thirty minutes to that for waiting on the buses. This was over a two hour investment in my day-off time to go pick up my MR.

A traffic light was out, and delayed the bus about twenty minutes. So I am anxiously looking at my watch, because the store closes at 7 pm. I get to my stop, sprint across five lanes of traffic and put my hand on the door at 6:57 pm. It is locked. The familiar face at the register, smiles, waves, and goes back to counting.

I wear a watch that is synchronized to the universal time signal out of Boulder, Colorado. It was 6:57. The shopkeeper knows nothing of my efforts, but a smile and a wave was insufficient. I used to work in retail and I know the impulse to see an empty parking lot and get a five minute jump on getting home. The risk of that is losing a customer who has been figh

I do not think that you are being unfair per se but a bit hasty. You should contact the store owner and talk it over with him and see if something can be worked out. I personally divide my spending with my LHS and mail order and have some issues with each from time to time.

I don’t think complaining is going to do a thing. The damage is done (I feel undervalued), and working something out means I get an apology, but then get treated with resentment whenever I would return.

That, sadly, is just how it works.

Crews

Got a cell phone? If you’ve been delayed, and you know you’re going to be cutting it short, give him a call and let him know you’re coming. That will tell him that you’ve made a special trip there. My guess is, he’ll keep the door open an extra few minutes for you.

Not everyone synchronizes his watch as accurately as you do, either. It may be that his clock is off by a few minutes, or he has an appointment himself to get to.

I’m reminded of the old airline story of the man who ran as hard as he could to get to his flight, only to see it pulling away when he arrived

“What are you doing? You’re early! I’ve been checking my watch, and it says I have two minutes left,” he said to the gate agent.

The agent looked up and said, “I’m sorry–I didn’t have your watch, so I had to go by mine.”

However, I still think ther guy coulda cut the OP some slack. He should call the ship owner and tell him what happened, and explain that he’ll be taking his business elsewhere from now on.

Perhaps. It may have been a long day for the LHS owner (with not very many folks stopping in because of the heat) and he decided to close up a few minutes early for a change. I’m sure it wasn’t much fun for you with the temperatures they way they were.

Crews, you mentioned that you go run errands on your “days off”. If your LHS closes at 7 PM, could you rearrange your to-do list so that you visit the establishments who close earlier first? Course, that’s contingent on the bus route and where those shops are on the bus route. It it makes for a lot of back and forth travel running errands, that might not be either expedient and convenient for you.

With the convenience of online shopping, I still buy 80-90% of my supplies and kits from my LHS. (It’s a 1/2 drive to any of the 4 of them.) I choose to buy things from my LHS for the following reasons:

  1. To support the small businesses in my area
  2. To have the ability to actually “hold and handle the product” in the store. (Or, at least, be able to see it up close.)
  3. To utilize the expertise and knowledge base the LHS offers. (Which is invaluable for me in some instances.)

Could I find things online cheaper? Sure. However, buying online doesn’t afford me the luxury of chatting with the store owner or sales person to get their help or opinion about something I need to know.

Crews, I wouldn’t give up yet just because of this most recent experience. Everyone deserves, at least, a 2nd chance. Chock it up to the heat and 3 minutes before closing.

Tom

The fact that they looked at you in the face before closing early is an insult in itself. Honestly, I have no loyalty to any seller or shop. I look for the best deal mostly and I shop at no particular lhs, but when I do, I keep it in the back of my mind that they don’t owe me anything as I don’t owe them anything. When we feel that we owe or are owed anything, it allows feelings to get hurt. If the longterm will hurt you more, then don’t stop doing business with them, but definitely speak to the owner/manager and get it straight…maybe it may lead to a better discount in the future.

No…If that happen to me I would have smiled and waved back and walked away-never to return.

This is a good case point of the arrogance of some hobby shop owners who is still under the delusion we need them more then they need us …Do they know who butter’s their bread? Some times I can’t help but wonder.

I agree calling might be a good idea, but it doesn’t mean it will get you anyplace. I can definitely understand the frustration, unfortunately most of the LHS stores around here are gone. And I can definitely sympathise with taking a bus somewhere and it taking forever! That’s because it happens to me, well let’s just say everyday.

By the way, what does LTS stand for?

Was it the owner or an employee at the register? Did he know your name? Shame on him if he knows you.

I suppose the question I have is, if the door had still been open at 6:57, how long do you think you would have been entitled to shop? After all, your argument is that his posted hours state he closes at 7:00. Would you only have shopped for 3 minutes? And not everyone has their clock synchronized to atomic time. Maybe his clock said it was after 7:00, maybe the same clock he’s closed his store by for the last umpteen years. Give the guy a break. You are the one who chose to take public transportation, when it sounds like you could have driven there directly in about ten minutes. It sounds like you like to use your time inefficiently, and hey, you got your way.

So let’s everyone use the internet exclusively. Let’s all buy our model supplies, our books, our cds and videos online. Let’s all send our dollars out of our communities. Our friends and neighbors don’t need to make a living. After all, it’s not like we need them to support our jobs and busines…Oh.

Don

Yep! If this was a guy that knew you from monthly visits over the years, screw him!! That’s just plain rude. It’s not like it’s a grocery store or restaurant where it could have taken you an hour or two to do your business if he had let you in.

On the bright side, look at all the subscriber only content you’ll get to see by being a subscriber.

Just to clarify, I believe in the original post he said he was going to get an issue of MR to help support the business which would have been easy enough in 3 minutes. That doesn’t change what happened of course.

And I still don’t know what an LTS is.

local train store?

Don,That’s not the point…The real question is-or perhaps should be-how much does that owner care for his loyal customers? Apparently not very much…

Yeah I suspect one mom and pop hobby shop closing is going to cost hundreds of jobs…Hobby shops close daily due to the owners retiring,passing away etc and I just don’t see that happening…Now the closure of a major employer I can see where that hurts the community…

As far as the books,DVDs etc we are but a drop of water in the community when it comes to buying those things that can be readily bought by the general public in any large box store or can be order through Barnes & Nobles…

Trainfan, LHS is a Local Hobby Shop: general hobby supplies, Trains, Planes, RC cars & Boats etc. LTS, Local Train Shop/Store, would be a Trains specific shop. I am fortunate to have Whistle Stop Trains just four miles from Me, and the owner knows me Very Well, I do literally thousands of dollars business with them each year, So I know that wouldn’t happen to me. Their 3-rail guy will often put things behind the counter and give me a call, if something comes in that he thinks that I would be interested in. Being into 3-Rail means a lot of smaller production runs, and generally less selection than in HO, so sometimes to find OOP (Out Of Production) items, I will have to resort to mail order or ebay, but Whistle Stop is usually my first place to check. Could I often get something a little cheaper somewhere else? Yes very often, but that savings can go away very quickly if something needs to be returned for a defect or another reason, also, my LTS will usually exchange any defective product on the spot if they have another in stock. No shipping hassles and expense, plus I can go to the shop exchange it and be home in under 30 minutes( if I don’t stand around and BS with the guys at the shop [swg])

OFF TOPIC, trainfan, I don’t know what happened to that other thread, I got the email notification that you had posted on it. It is gone, does not even show up on the thread index page. I linked to it through the email notification from your last post, when I tried to reply, I got the page not found message. I don’t know what happened, maybe one of the moderators deleted it, but I can’t imagine why.

Doug

[QUOTE] …“am I being unfair?”[/QUOTE] No, just ‘unrealistic’.

You are entitled to your options - just as he is. Where I shop closes at 6:00PM. On a HOT, SLOW, day he may have decided to close a few minutes early and go home.

A LHS (Local Hobby Shop) allows you to see, touch, and feel, what is in stock. Online dealers only ship what is in-stock, @ the advertised price and (generally) cancel the rest making reordering and repricing necessary. Sales tax and shipping (10%) cancel each other out.

YOUR choice. You might also consider that a bus is not always on time (traffic).

  1. If the owner saw you & waved, & if there was a reason for him leaving early, he should have come to the door & said so.

  2. Would you have shopped for only 3 minutes?

  3. Do you usually spend $5 or $50 on your LTS stops?

  4. If you usually spend $5 or $10, how much do you think he makes from you?

  5. If you usually spend $50+, he’s an idiot!

  6. There’s usually an explanation for everything[:-,]

Yeah D