To all employees.
MANAGING CHANGE
Change is not easy for people, and with our company constantly evolving, I
want to share with you my thoughts on how we can all best prepare for and
handle change.
Our new CN culture is built on my five principles. You know what they are,
but it’s worth repeating them and commenting on what each one means, because
this is what we’re all about:
Service
- Service is what we sell, and serving the customer is why we are in
business - Poor service drives away revenue and drives up operating and capital
costs - Service is doing what we say we’ll do, every time, which means:
- We meet our schedule and service commitments - and the customer’s
trust in CN rises - Customers can plan their operation better, operate more efficiently,
and reduce costs - Greater customer satisfaction
Cost Control
- It’s not about cost cutting it’s about a cost-effective operation
built on finely tuned processes - A finely tuned process has fewer disconnects, creates fewer defects, has
lower operating costs, and uses fewer assets - Finely tuned processes are the key and the connection between asset
utilization and cost control
Asset Utilization
- Every process requires assets and CN has many processes across many
functions - We need to identify underutilized assets and maximize their use or
eliminate them - The more efficient a process, the fewer supporting assets it requires
Safety
- Safety is the right thing to do and is everyone’s responsibility
- Doing our jobs right, follow