MBK is a brick and mortar hobby shop that does e-sales…
BTW…For years MBK was a leading mail order shop…
I don’ t know if the are small or what size, but all of my orders in the past have been on time and what I ordered. Before Walthers purchased the P2K line, MKB offered the P2K models at a price no one could touch. I think both companies were in Baltimore and the deals were really hot.
CZ
Someone has resurrected an old thread.
Rich
Over the last year or so, since I discovered MBK, I have ordered only from them or directly from Walthers when Walthers has a super sale on items that I want and their sale price is lower than that at MBK. MBK’s prices are seldom beat. They have excellent service and, the few times I’ve phoned them, have found the people answering their phones to be very friendly and helpful. I especially like their real-time inventory which lets you know exactly what they have in stock at any point in time.
They also offer a service that I only recently discovered. If you are looking for an item that they don’t currently have in stock you can request notification when the item arrives at MBK and is ready to ship. I did this recently when I wanted to order the Kato N-scale California Zephyr passenger set and the D&RGW F3’s to go with it. I received an E-mail message when MBK had received them and they were ready to be shipped. They supposedly give you a day to place your order before they list them on their website for general viewing.
No question. I recommend them without any reservation whatsoever.
Bob
I will go so far as to say that MB Klein is the very best of the hobby shops with an Internet web site. I do most of my purchases through them.
Recently, I bought an electronic device through MB Klein that failed, sent it back to the manufacturer for repairs and it still didn’t work. I called MB Klein Customer Service. They had me return the defective electronic device to them, and they gave me store credit for the full purchase price. Who else does that?
Rich
Last time I was in their shop I had to order using their in store computer and request in store pick up (keeps their online inventory updated). So I would say they are more e-sales with a little brick and mortar on the side.
Enjoy
Paul
Yeah,I read about that and think that’s the wave of the future for most stores…No need to shop by walking,just sit behind a computer,punch in your grocery,colthing,shoes etc order and bingo! There it is nice and tidy.No check out lanes either…
Hey Guys,
Matt here from modeltrainstuff.com. I’m the webmaster over at MB Klein and I just wanted to drop in and thank you all for all the kind words! We’ve been very fortunate to be as successful as we’ve been over the past few years and it’s all thanks to folks like yourselves and our other customers all over the world. That being said, we’re always looking to make our service even better and we’ve got some interesting things planned for the future…so stay tuned!
PS: A few folks have commented about having a delay in receiving their shipping confirmation emails. We had a few issues with the link between our shipping software and our website and as a result had to enter in most of our tracking numbers by hand for the past few weeks. However, everything should be up and running now and you should be receiving all notifications on-time. Thanks!
Matt
Thanks for the message and continued service. As you can tell, most of us are very happy with your service and we are aware things can get delayed now and then.
CZ
Based on your, and others suggestion, I ordered on Monday afternoon EST, received today, Thursday.
Good price, fast service.
I have placed 2 orders with them. The first order took a while but that was ok as it was during all the snow they had out there. I even waited a few days before i placed the order. The second order went in on a saturday and was recieved on wednsday. Awesome service. They will be getting more of my business.
Always liked them, even before the internet!
ML Klein, I am a frequent contributor to several other forums and your company is always mentioned as one of or the best online hobby retailer. I’ve used your company many times as an example of how to do thing right. You get all of my business that the LHS doesnt, keep up the good work!!
Did you pay customs duties for the replaced items too? How did modeltrainstuff dealt with you in this concern? When in case of defective or damaged items, did you pay customs duties for replaced items? Did you get your items shipped through USPS?
If I get an item damaged or defective and if it’s a fault of M.B.Klein, then will I have to pay any extra pennies other than shipping charges? As, I am going to place my first order, kindly help me with this.
wiaruf - Welcome to trains.com! [C):-)]
I would suggest that you contact MBK directly to determine their policy on shipments requiring the payment of custom duties.
As I said in my post 2 years ago in this thread, MBK is an excellent source for model train items. I don’t think their prices or service can be beat. For example, I placed an order with them in the early morning and it was delivered via UPS regular service the next afternoon. I live in Martinsburg, WV and they’re just north of Baltimore. They get all of my business, except when Walthers is running a super sale and their price beats MBK’s. I’ve never had a problem with any of the orders that I’ve place with MBK.
I think you’ll be pleased with their prices and service.
Bob
Can’t say enough good about these people. Funny that Mat mentioned they fixed the confirmation emails - my next to last order, I got the confirmation right away. My most recent order, I got the confirmation the same day my order was delivered. This is the shippign confirmation - i ALWAYS get the oder confirmation right after finalizing the order. I don;t mind it though, maybe if I was further away so it took longer to ship, I’d get it befor the ordered arrived always. I’ll take the order getting ot me quickly over that - I have NEVER had a problem with an order, it’s ALWAYS been right.
The only time I order elsewhere is if it’s something MB Klein doesn’t carry, or they are out of and I don’t want to wait.
About the only thing they could improve is if they ran a shuttle bus from the Timonium show to their store, since understandably they don’t haul all that merchandise to the show for two days when they are just down the road. I’m joking, BTW (well…it might be nice…)
–Randy
I live in Canada and have ordered items from MB Klien many times. The receiver pays the provincial and federal taxes upon receipt. You pay directly to the post office. As far as customs duty there is no duty as such. However, should Customs decide to open your package you are charged a fee. I believe it is $15.00.
Have never received a defective item so can not comment on that aspect of your inquiry.
Over the course of many purchases from M.B. Klein, I have had a couple of defective items.
M.B. Klein provides an RMA number and a UPS label to return the defective item.
M.B. Klein incurs all of the return shipping charges, no cost to the purchaser.
Rich
Sheesh! This thread has more lives than all my cats!
At least this time, the resurrecter had a new take on the subject.