It seems the new “Back on Track” series with Leone is one of the things MRVP subscribers can no longer access? I see episodes 1, 2 and 3 locked behind the unlimited pay way? On MRVP episode 1 is available as a “free” video…
This was a series I was looking forward to… so MRVP subscribers are locked from seeing this content?
Edit- Sent an email through MRVP customer service portal asking about this.
Please let us know if you get an answer. I’m a big fan of Gerry’s work, and will be extremely disappointed if I’m locked out of his new series because I subscribe to MRVP and not Trains.com (and I’m darn sure not going to subscribe to both).
Thing is, I went to MRVP and I am locked out of not only EPsidoe 1 of Back on Track, which I watched a week ago, but also the last Off the Rails episode, which I ALSO watched a week ago. Also locked out of things like the Garden Railroad Variety SHow which I had previously watched on MRVP. Other older content still plays.
–Randy
I can watch all those. Don’t know why I’m special and you are not, but everything I try that was MRVP still works. In the past I have had trouble playing some of the layout series.
There is also a trailer for Trackside Adventures, which plays, but the text says the series is exclusive to Trains.com
If I go to the OLD MRVP page - I can watch those videos. But from the new MRVP home page? They show the lock icon for subscribers only.
–Randy
That makes sense. They are trying to sell a new product, don’t show people the older, less expensive product. But they ought to grandfather MRVP subscribers and say you won’t be able to renew MRVP, but we are going to show you why you need to join Trains.com
Little late now with all these threads and comments but I did receive a reply to my email.
The “Back on Track” series is exclusively for Trains.com unlimited members. Other than an apology for the confusion, no comment on the MRVP content cutback. No indication on which new series will be exclusive or not.
MRVP subscribers can still view all the MRVP content on the new Trains.com. Simply use your previous login information to sign into the new site. To find just the MRVP content, start here: https://www.trains.com/mrr/video-member/
This should be pinned to the top of every MR forum to avoid confusion. Similar posts from editors/Kalmbach management (a basic FAQ) should be prominent on all of the forums. As a MR subscriber since 1981, I’m more concerned with things being clarified than knowing I get a free t-shirt for signing up.
Thing is, I’m still locked out of videos I previously watched - many episodes or MRVP Underground for one, also Off the Rails - not just new ones, but ones from months ago, like the 50th episode Birthday Bash… And SOME of the rhab my railroad Jones Island series - some I can see but the sidetrack ones on building the tugboat are locked.
–Randy
I remain totally confused about all of this. Is everything here, including the Model Railroader and Classic Trains Forums, going to become subscription-available only?
While I bought Model Railroader, Trains, and Classic Trains magazines for decades, it was always through various hobby shops, never by subscription. When I retired, I opted out of all of them.
If the Forums become subscription sites, too, it’ll be time for some of us to take a hike, too.
Wayne
Does not appear the forums are going that way, yet. Though if they do, I guess I’ll go back to that other place where Gern is discussed.
–Randy
If you are a subscriber either to the magazine or MRVP and are having problems accessing features you should have access to on the new website, please contact Customer Service. Call 877-246-4879 or e-mail CustomerService@ModelRailroader.info. Posting your complaints here on the Forums will not get your problems solved, as Customer Service does not read the Forums. Only I do, and I don’t have access to the customer system. So please go directly to them. Thanks.