Dave,
There is one last aspect of this that I was unsure how to approach, after some relection, I will give it a shot, hoping no to offend too many.
You and I may be in the same hobby, but I suspect most of your customers are not. So I stand corrected, MTH makes trains for your customers, but again, not for me.
A person who buys a fully restored 57 Chevy is not in the same hobby as the guy who buys one in so so condition, takes it apart, and returns it to like new condition. EVEN, if that person only does some of the work and contracts out jobs beyond his skills or shop equipment.
I do feel the same about this hobby. I have no problem with ready to run anything, I buy a fair amount of it myself. Addmittedly however, most of it still gets some sort of personal touch from me - sometimes small, sometimes major. I have no problem with collectors, causal operators, or those who contract you to build a layout, but don’t expect me to have much in common with them.
I do feel however that if all the products in this hobby become Marklin/MTH like in price and features, to the exclusion of “modeler” oriented products, the hobby will be diminished, and maybe already has. And your job will get harder, not easier.
I do have a problem with those who think I must/should imbrace THEIR view of this hobby and that I should want/like sound, DCC, CTC panels on computer screens, smoke, station announcements, and all the high priced hardware and products that go along with it. In the short time of 1-1/2 years on this forum a lot of people have told me how “backward”, “scared”, etc, etc, I am because I don’t want DCC or sound. Few knew I use DCC on a number of layouts on a regular basis, just not on my own. My background in designing Hi Fi speakers makes onboard sound in HO simply unsatisfying.
But after 40 years in this h