Pleasent surprise, InterMountain Co

Model Railroader General Discussion (Model Railroader)
1

I called InterMountain to find out the price of a F3 truck as I droped it some time back and wanted to get it back up and running. They said they would send it at no cost to me, I again told her that I broke it due to my clummsyness and the truck was not defective in any way, as I wanted to be fair about it and pay for it. , was my total fault it broke. She chuckled and said it was to be sent free of charge.

I have been impressed with the model of how it performs with my Ca Zepher consist, and after this kind act of this company, I will definatly purchase more products from them, and act of great service goes a long ways with me.

Lots of times compamys get flamed very badly, I just wanted you to know they seem very interested in keeping thier customers very happy. oh by the way, when I called them… a lady ansered the phone, and best of all I could understand her LOL

2

I’ve had similar experiences with Sylvan Scale Models. One time I was missing a tire from a truck kit. I contacted them and they sent me an entire set of tires, at no cost. Another time I broke a part myself and was willing to pay for the replacement. They sent me part…for FREE. Steve @ Ulrich Models has been very helpful in that way, too.

Tom

3

I too have had similar experiances with Intermountain - they are always on the top of my list for future purchases when their offerings fit my needs.

I like their locos and freight car kits and have had exceptional service from their products and the company.

Sheldon

4

I’ve had similar experiences with Bar Mills, some companies do appreciate and take care of their customers.

Wayne

5

I have contacted InterMountain a couple of times regarding a few of their products and have always found them ready to help in the case of missing parts.

Once when I had obtained a couple of their F7 units I was disappointed with the quality of finish and InterMountain immediately sent be replacement units.

Now that is service. I have since bought a number of InterMountain units whereas in the past I would have bought Genesis units, no longer is the degree of finish on InterMountain F units less than the Athearn Genesis units. In addition they are less expensive.