Problem with Hogwarts Loco

When reversing my Hogwarts Express loco, the pilot wheels rub against part of the frame. This happens on a curve. I am using O36 Fastrack. Not sure what the part is called. It’s the part, in the front of the loco, that the drive rods go in and out of. Anyway, when reversing, the front pilots rub against this part, squeek a bit, and is scratching the part somewhat. Anyone else with this issue?

Yes there is an issue with the Hogwarts Pilot rubbing on the cylinders. Best thing is to call Lionel Service and see if they have plans for a fix.