Just wondering. Has anyone been able to order parts or decorated replacement shells for the Proto 2000 EMD E7 engines or any of the Proto 2000 engines? I’ve sent a few inquiries to Walthers via their website but the only response back is the automatic e-mail that they received the e-mail and will respond in a few days. After that, nothing.
Hi!
When they came out, I bought the Illinois Central A/A pair, with DCC & sound. The step ladders under the cab doors were seriously bent in a had started to crack.
I went round and round with Walthers, and they finally repaired the steps, rather than replacing the cabs. It seems that they “had no replacements available”.
I too sent in emails, and got the routine reply. Eventually I got a real person to reply, but that took some doing. My advice to you is to call - and you should get your answer if you are persistant.
Frankly, I much preferred dealing with Lifelike, as you got more personal attention. Walthers is comparatively a much larger operation (or a much smaller service group).
Mobilman44