I recently purchased a QSI Titan-U decoder and I am having problems with it. I tried to call the phone number on the QSI website and it always rings busy. I sent an email several days ago from there website and I have not heard anything back.
Has anyone else had any success contacting QSI support or know of another way to contact them?
QSI DCC products are supported by QSI Solutions.
http://www.qsisolutions.com/#!contact-us/cugo
RR Baron
That phone number on that website is the one I have tried to call at all sorts of different times and al I get is a busy signal.
The email on that page is the one I tried to use and I have heard nothing.
Does any one know of another way to contact QSI?
Have you contacted the dealer from whom you purchased the decoder for assistance?
Call Tony’s Trains.
Tony’s trains told me to call QSI. QSI never answered the phone but they eventually answered an email and told me to go back to Tony’s Trains.
“Ohhhh, it’s a Do Loop, nyuck, nyuck.”
What are the “problems” with the decoder?
If it is defective, Tony’s Trains should replace it if you bought it there.
If it is a programming problem, who better than Tony’s Trains to provide technical advice.
I am curious why you are being passed back and forth.
Rich
It’s the odd way QSI set themselves up in business. There’s QSI, which designs and builds the decoders, and there’s QS Industries, which is the distributer. For a time, QS Industries as a Division of American Models, which is another of Tony’s companies. Then there was a seperation, and QS Industries seems to all but disappeared - but it is them that need to be contacted for sales and returns and, it seems, tech support. All the convolutions and you wonder why no one uses them for OEM sound any more?
Fastest results may be had on the QSI Yahoo group, since Pat Quinn and others from QSI post there, or at least used to, I stopped following the group a while ago. Plus there are plenty of other QSI decoder users there.
–Randy