Rapido customer service

Model Railroader General Discussion (Model Railroader)
1

Rapido customer service, in one word: excellent. I bought a Rapido Santa Fe baggage car from MB Klein (“modeltrainstuff.com”), and most of the steps were crooked (in fact, even in Rapido’s manual for these cars you see crooked steps). While trying to correct this, I broke some of the steps. I contacted Rapido for replacement steps, willing to pay for the ones I broke. However, they did not only ship me the replacements without charging me, they also added a set of 4 batteries for the lighting system for free.

This made my day. Thanks, Rapido.

2

It is real good to hear of good customer service and companies going out of the way to help their customers!

3

The lighting isn’t track powered? What size batteries do they use and is there a switch for the lighting?

4

No. Rapido uses small silver flat batteries. Much better IMHO. No flickering.

5

Yes a magnetic switch.

6

The new concor MP54’s rarely flicker. They have the pickups in both trucks.

7

Guess I’m just surprised that these days with LED lighting that there are batteries in cars for lighting. I do hope they last a good while.

8

Unfortunately, like smoke units, it’s a toy train gimmick that just adds to the overall cost of these excellent models

9

Kudos for Rapido!

10

If you remember to turn them off after use, yes they do… [:-^]

11

Yes, and unfortunately, crisp lettering and unrealistically large Kadee couplers also are a toy gimmick that just adds to the overall cost of these excellent models…

End sarcasm. I love lighting on passenger cars and it greatly adds to the realism. But I agree with earlier poster that Rapido shouldn’t still use battery power to achieve flicker free lighting. I believe new Rapido cabooses actually feature track powered flicker free lighting which is a good sign that Rapido doesn’t rest on their laurels.