Don’t know if this is behind the pay wall or not but here is a Wall Street Journal article on how things are going at CP and CSX:
paywalled
The CSX guys I was around two weeks ago looked beat up and ragged.
Reading the two paragraphs that are public at the site you link to, and comparing them to THIS ARTICLE at morningstar.com, they appear to be the same story. [oX)]
Too little beneficial hot air and much too late for the customers.