About 2 months ago, a guy across town told me he inherited a brass tenshodo 4-6-4 hudson from his Dad’s estate, but he dropped it with substantial damage and asked how it could be fixed, I phoned a couple of guys in town and they all said ,“too old , no parts, too expensive, no time”) So I suggested he send it back to Tenshodo in Japan ( I guess you are NOT supposed to do this) he found the address, packed it up shipped it off, no response whatsoever, 2 weeks ago a parcel arrives at his door, opening it he saw a completely refurbished glowing hudson, they did a complete rebuild, it’s magnificent, there was no note or request for payment, seems they had nothing to do for a while and I’m sure they hadn’t seen one of these for a while. what is this world coming to? imagine a company that actually cares about something?
Wow. That is a fantastic story!! Of course Tenshodo is the Rolls Royce of brass models. In order to justify the price of their currently produced items, Tenshodo can point to their superior customer service. Hopefully Horizon doesn’t buy it too!! lol.
I had a similiar experience with Bachmann. Needless to say I’m deeply impressed and will buy from them again.
Fergie
When it comes to quality control and excellent customer relations, it is hard to top the Japanese companies. They KNOW the value of a happy customer…it is called REPEAT BUSINESS!!!
One great example of what every company should strive to achieve in customer relation and satisfaction Thank you for sharing this.
Happy MRRing