I recently posted some things about athearns parts department. I had called about a 57’ reefer frame and I was told that they were not in stock nor would be and today I received in the mail 2 reefer frames free of charge. They took the time to look through boxes of parts. I just wanted to rescind my earlier statements. It’s good to know after all that has been going on with athearn they still continue to try to help their customers.
Andy
That’s the way Athearn is. They usually go out of the way to satisfy their customer.
On a couple of occasions they’ve either sent me the part necessary to fix something that was either broken or warped right when I bought it or they gave me information on how to fix it.
I’ve never been dis-satisfied with Athearn.
Gordon
George,
That’s good to hear. Athearn is still one of my favoite makers, and with all the negative out there over Horizon, it’s good to hear someone say something nice.
Athearn/Horizon guys out there…if you read these forums…there are alot of us that still enjoy your products. I know that Genesis and RTR is a big part of what you do, but customer service and supporting the hobbiest with parts and stuff still has a big place in the market. You have a place in the market that no one has been able to tap. Please don’t forget that.
That´s Athearn!
When I got a problem they helped me in the past and today. And I live 9 timezones away from Compton!