First of all, my apologies if this isn’t the right venue for this post.
After more than a week without the latest issue of MRR, I figured I better find out if something went wrong. I visted the site last Friday, and using the provided customer form, inquired as to why I hadn’t yet received the current issue. After another week’s passing, I have yet to hear back from anyone from Trains.com/MRR as to the best way to obtain a new copy.
FWIW, my subscription is for two-years, and only began this last December.
As it is now Friday evening, I suppose any phone calls will have to wait until after the weekend. I’m likely to forget, however, as I’ll be away on business. Any help would be appreciated.
No problem but you will get a better response if you call customer services. Nobody on the forum can help you get this straightened out.
I’m surprised, usually they answer an email in less than a week.
When I used to subscribe, the magazine was often late and at least one issue never arrived so I had to get a replacement sent out. This was one of the issues that ultimately led me to not renew my subscription.
Marc. I also did not recieve the March issue on time. But after an email to MR I recived a response and was mailed the missing issue. In over the years I have been a subsciber it has happend only twice and they have been great in getting the issues to me. Sad to hear this is not your case but try an email again I am sure they will get it right for you.
You know, I understand that some companies would prefer that any communication with them be made via e-mail. But what I don’t understand is why there seems to be an aversion on the part of some to just make a phone call.
If a vendor has an 800 customer service number, as is the case with Kalmbach, and I am impatient for an answer, why not just call them up and get the issue settled right away?
Since I work for a living ;), plus the fact I’m on the west coast, I don’t always have the time or access to a phone. By the time I get home, and remember that things related to my hobby need my attention, it’s too late to make a call I shouldn’t have to make in the first place.
Nevertheless, I appreciate the assitance you folks have provided, and will see how next week pans out.
I don’t think that you can beat Kalmbach for speed in answering Emails. Just over a week ago, I inadvertently clicked on the cancel link on the MRR newsletter. I sent off an Email last weekend explaining what I had done and asking if I had to re-apply or could they re-instate my subscription to the newsletter. I got an Email back on the Monday or Tuesday, I can’t remember which, letting me know that I had been put back on the mailing list. Lo and behold, this past Thursday I got my copy as usual without so much as missing an issue. Now that my friends is Customer Service with a capital “S”.
On a similar note, I sometimes receive my subscription issue of MRR Magazine the last week of the month or more likely, the first week of the following month just before it hits the newsstands. This past week I got the most pleasant surprise. On Thursday, Feb. 18th. I plucked from my mailbox the April issue of MRR Magazine a full week and a half to two weeks early. The downside is, I probably wont get the May issue until the middle of April. LOL. [(-D]
Yeah it’s bizarre alright but I hate the phone! Besides that, calling during business hours is not always convenient let alone possible for some.
Then there is the issue of, “Press 1 to be run around by our automated phone system”. “Press 2 to be placed in an endless queue”. Press three…well I probably hung up before I heard the menu option I needed. I have better things to do with my time than take directions from an inanimate object. Sure an 800 number is great, but only if a human answers the phone!