Tomar Industries - Customer Service

Tomar Industries is a company in Benton Harbor, Michigan owned and operated by Duane and Marie.

The company manufacturers a line of metal operating signals, fully assembled, and ready to be placed on the layout. I have a variety of their signals on my layout, including dwarfs, single and double searchlights. These are beautiful, sturdy and reliable signals.

The company’s customer service is outstanding. Call them, and Duane or Marie immediately answer the phone.

Recently, I damaged two signals while carelessly working under the layout, shorting out an LED on a dwarf signal and tearing off a wire on a searchlight signal. For a nominal charge, both signals were quickly repaired and returned to me within 5 days of sending them in for repair. This was not the first time that I have sent in signals for repair (always my fault), and the turnaround time has always been the same.

I just wanted to pass this on, so that others can be aware of this outstanding company.

Rich

Always good to hear about quality service. Their product is quality for sure so that gives them a 2 [Y]

Rich:

Great company and great owners. I’ve been using Tomar products for a few years now–their locomotive track-shoe pickups and upper quadrant signals, and I couldn’t be happier. Duane even changed out the LED’s in my signal lights so that I could run them on 1.5 batteries from their little battery boxes. Darned good people and darned good products. I wish them all thecontinued success.

Tom[:D]

Can’t agree more.

Excellent range of products, and superb customer service [Y]