Has anybody here ever ordered anything from www.trainworld.com? I’m thinking about ordering a locomotive from them but I’m a bit curious about their service. If you have ordered stuff from them, could you please answer a couple of questiuons for me?
How quickly did you receive your order?
Did it arrive in good condition?
That’s pretty much it. Any comments about them would be much appreciated.
They are alright. I live in CA and my packages usually get here in 9 or 10 days. The boxes use to ship are well packed and taped up. Trainworld adds like $10 to your order for shipping, etc. Plus their prices are tough to beat.
I have been doing trainworld business for a few years plus. Never a problem.
Just make sure that’s what you absolutely want . Should you change your mind you eat the return postage and a 15% re-stocking fee.
If it’s in stock you can expect it on the seventh day via United Parcel.
If it’s not in stock you may be better off shopping elsewhere.
I have been buying HO stuff (track, T/Os, locos, freight cars etc.) from Train World/Train Land, for years – never a problem.
The phone order girls are always fun (and extremely helpful to talk to.
I see (from the web page ) that Peter Bianco died recently.
My sympathies to everyone at Train World.
they have great service, low prices , and fast shipping. my Life-like P2K GP7 arrived in perfect condition.
Alex in the sooner state
No problems so far, in fact I just put in another order in last week for a FEF-3 UP.
Just in time for Christmas, Just my luck I’ll be out at sea!
i’m reluctent to buy anything from a online vender type place but yet i still buy off of ebay where you don’t know if the people should be trusted or not. i’ve looked at trainworld before but it seems hard to navigate around. maybe i haven’t given it a fair chance though.
anybody buy from discounttrainsonline.com? i’m thinking about buying stuff from there.
I HAVE BEEN DEALING WITH THEM 25 YRS ,IM SURE YOU WILL FIND THEM OUTSTANDING
I too have been doing business with Trainworld for more than 25 years. They pre-date the general use of the internet and PC’s. I have no problem recommending them. Give them a call.
I’ve been thinking about that place. I’ve seen locos and sets there that would normally be $100.00+ for $70.00 and $50.00! I wonder why their prices are so low… anyone know how long it takes for the stuff you order to get to you?
Ordered several times from trainworld. Including my DCC system. Always very friendly and helpful. I seem to get my order at the door in about 2-3 days. Had some let down on roadname needed but thats the breaks. Cannot beat their P2K prices.
Also have ordered from discounttrainsonline.com with total satisfaction. Like their one price shipping regardless of the order size.
My mom just ordered one of my Christmas gifts a few days ago. It’s a Bachmann 4-8-2 Union Pacific Light Mountain. Unfortunately, It’s on back order, so it might not arrive before Chrsitmas [:(] Oh well, I understand. It’s Christmas, and everyone is ordering stuff from them. I think I might try to order all of my expensive model railroading stuff from them, because they have excellent prices. The next thing I’d like to get is the E6 A/B Union Pacific “City of San Francisco.”
I’ve dealt with them several times & they have good customer service &
They shipped your item right away.Never had a problem.If you e-mail them a questions,their response time is fast.
I’ve ordered from them before and I was not dissappointed by thier service at all. Because I live close by, I received my order fairly quickly. I have even ordered from other areas further away and still got there in a good amount of time.
As far as equipment being in good condition let me give you an example. I made a trip out there this past November and purchased some things that they had to get from the warehouse. One of the boxes was really dirty however the woman went out of here way to clean it off before I even had a chance to make the request.
So overall I am please and would never hesitate to order from them when the time called for it.
Good Luck!!
I have never had a problem with train world the service and prices are great.
The people I feel sorry for are the people that buy from e-bay without checking the current prices. Example, The LGB SD&A tank car which Trainworld sells for $49.99 plus shipping is now bid up to $51.00 plus shipping on e-bay and no telling how high it will go before the bidding is up. I’ve seen this car go as high as $70.00. All I can say you must need these cars very bad. Most of the Items on e-bay you can get from Trainworld much cheaper brand new and with a guarentee. Did you ever try to send a Item back to a e-bay vendor. GOOD LUCK.
I have ordered from them several times and never had a problem. Their customer service is good and their prices great. It is better to phone in your order rather than order online.
From what I understand, and from past experience, e-mail and online ordering is a waste of time. I have never had one of my 7 e-mails to them answered. Everyone here says you have to call them. What’s the point of a retailer having a web site that you can’t order from?
I’m a little old fashion but I like getting my verbal TW stock orders three days after execution
and I can track it from Brooklyn to my Michigan front door on screen.
Help me here, what’s wrong??
Exactly! I still like the personal touch and talk with people. It gives me a feeling of whom I’m doing business with. It’s not old fashioned, it’s sensible!
As for e-mails, both my wife and others I’ve worked with know that those who work in an office are overloaded with e-mails to the point that you go into work, you dread turning on the computer because you know the electronic land slide is about to come tumbling down.
Ask youself this: when you get off the phone with someone and it’s been a pleasant exchange don’t you feel good? Do you get the same feeling from an impersonal e-mail? think if you were a vender you would rather deel with nice people as opposed to a computer? I would!
And yes the woman at trainworld is “abrupt” but I take that to be the New York way. Next time just ask her how the weather is there? It’s a Canadian thing, It’s our way of saying hello!
Regards
Fergie
BTW It’s chilly this morning but there’s not a cloud in the sky and the fall colours are looking good!
I agree. This is a little off the point (because I’m sure that Trainworld is a fine store to do business with), but if any company is going to take the time and resources to develop a website, why not do it right? Don’t just make it a “billboard” or a starting point for generating business. Make it fully functional. I think it should have a complete listing of all available products in an easily accessible (and searchable) format, pictures of each, up to date prices, up to date inventory, and full (& secure) ordering capabilities. It should not only track what you are ordering, but tell you if the item is in stock (or when it is expected to be), calculate shipping (with a range of shipping options), confirm your order via e-mail after it is placed, confirm shipment (with tracking numbers), confirm delivery (in case it may have been delivered to the wrong place), and even follow-up with a “thank you” and quick feedback survey.
I’ve done business with several on-line stores that have many of these capabilities. From what I’ve heard, the most difficult (& expensive) feature to integrate is inventory control. It’s not impossible to achieve, but often requires certain changes in how a business is run – especially if one has a store front that shares the same inventory. But if you want to stand out of the crowd, I think it would be worth the effort and expense to go all the way and do it right.