Trainz - Anyone else had problems with service from them?

Classic Toy Trains Forum
1

Good evening,

I pre-ordered an item from them back at the beginning of March for a Lionel Engine that was supposed to be out in May. I have sent them emails for the past few days (I called them on Friday, never heard back from them) and I keep getting an error message on my emails “delayed”.

Does anyone know if they are still operating? Has anyone else had a troubling experience with them? I am not here to throw them under the F7, but I am concerned that they have taken off with my order.

Thanks,
mtraininjax

2

I have purchased several items from them and never had a problem. Just guessing that Lionel is late shipping the engine. Have you checked at customer service on Lionels web site to see if the item has shipped?
Tim

3

Just got a shipment from them today in perfect order.

They are very much in business:

http://search.ebay.com/_W0QQfgtpZ1QQfrppZ25QQsassZtrainz

Rob

4

If you look at the banner ad on the right side of this page they are still advertising there as well…

5

Have bought a bunch of stuff from them off ebay, and only had one minor problem. I won multiple auctions and they missed shipping one item. Contacted them, and once they found it, they shipped it right out.

I would agree that Lionel is probably a little late getting the product out to dealers. Have you seen it on anyone’s shelf?

6

I’m using FireFox, there are no ads!

I opened the window w/ IE, the page is filled with ads I’ve never seen!

Rob

7

As others have suggested check the Lionel Item # against the shipping schedule on the Lionel web site. [:o)]

8

No problems with them. They are good people!

9

I’ve also purchased a few e-bay items from them without problem.