Some of you might recall the post I did about my CW-80 transfomer burning up. From the advise of some of you guys I contacted Lionel by e-mail and told them the trouble I had with the transformer. It took about four days but they finally answered my e-mail. The e-mail said for me to contact their tech support and they gave me a number. I contacted them by phone and I was helped by a very polite and understanding Lionel employee. I told him the problem and he said that there would be no problem and that he would send out another CW-80 to me immediately. I was suprised that he wasnt going to give me any hassel so I thought I would take it one step further and asked him if he might be intrested in upgrading the CW-80 to a ZW. All I got out of him was a laugh. All the same thanks to all you guys and especially Lionel.
Hello Tex702:
I like your style…asking for a ZW. That is hilarious. I am glad that Lionel is sending you a new transformer. Despite many of the issues the company has had with its products over the past couple of years, I keep hearing really good stories about their customer service. Kudos to Lionel.
Good luck with the new transformer.
Regards,
John O
I had the same experience when I called them about my CW-80.[:)] Them seem to be very good with replacing them.
tex702,
Congratulations. Do you know whether you received a new revised transformer? Please provide the date code from the bottom of the device. Do you have an ohmmeter? If so, please check the continuity between the U posts, with nothing attached to the other terminals. Does the ohmmeter read zero ohms between U-below-A and U-below-B?
Do you notice any difference in the sound of the fan, relative to your old one? Inquiring minds really want to know!