60YOKID,
I don’t doubt that you have a dud, what I don’t understand is why you are having problems with the service department at Bachmann. I have known many people with good experiances with their service, very few with bad, except those who require instant gratification and expect their loco back in two days by overnight delivery. That does not sound like you.
Have you weathered or painted the loco which would possibly make them reluctant to just replace it?
These locos don’t actually have many gears, just a worm and the driver gear. Power is transfered to the worm via a rubber drive belt. The worm gear bearings are known to fail after MANY, MANY hours of operation (like on commercial/club display layouts), but it is possible they are bad or misaligned on your loco.
I suggest you return it again or call first and speak to the service department. I’m not saying or implying anything about you, and the miscommunication could be on their end, however, after following the Bachmann forum for many years, it seems most of those unhappy with Bachmann service where those who simply decided all Bachmann products where junk because they got one bad one.
As I explained, I’ve had a few duds too, and, I have had a few with minor issues I simply fixed myself. And, in my view, the little tweaks I recommended are “must do” for good performance, at least for what I do. My trains are long, locos must be able to back up with them, etc.
I use two 2-8-0’s double headed and pull 40-50 car trains. I’m actually considering getting a couple more 2-8-0’s and a couple more 4-8-2 Heavy’s.
While I understand the factory DCC does have great slow speed, I have heard many who use DCC complain about other limited features of the decoders. Many I know with DCC use other plug in decoders or hard wire other de