Cost of subscription renewal

I am just a bit flabbergasted.

I received a renewal notice with a three-year subscription price of $227.80. Three years ago it was $131.20. This increase is over four-and-a-half times the rate of inflation over the past three years (4.625 times, to be precise)!

The annual rate is $80.80 this time around, but on page 61 of the February 2025 MR it lists an annual subscription of $39.95. So the cost of being a loyal customer is to pay over twice what a new subscription is?

I’ve been a subscriber for decades, but this renewal rate has me thinking twice on continuing. It will take careful consideration.

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Well, with all due respect, you could kinda see that coming.

Rich

Not at that level. That’s just usurious. 20 or 25% increase, sure. Even 30% would be somewhat understandable. But 74%? I’d sure like to see a justification for that one - as well as the justification for charging returning subscribers over twice what a new subscription costs.

Well, now it remains to be seen whether enough improvement and change can occur to justify the cost.

Rich

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Wait …

What is that price for? Do you subscribe to several magazines?

I subscribe just to Model Railroader, and last week I renewed my subscription for one year for $49.

Just renewed both MR and Trains for $44.95 each. No special offer involved - just renewed from through the main web site (after some password reset help from customer service).

I’d call customer service to figure out what is going on.

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Mark, what’s the story?

Rich

Nope. JUST Model Railroader. The renewal notice I got says $80.80 for one year, $156.40 for two and $227.80 for three.

I’d sure like to know what’s going on with all these differing prices everyone is paying.

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Yep, something isn’t adding up here.

Rich

I just looked at the on-line renewal. It lists the following prices:
1 year $76.95
2 years $148.95
3 years $216.95

I tried to call customer service, but they’re closed now.

What is going on, Firecrown? Do you give different people different rates for the same product? WHY does the on-line renewal show slightly lower prices than the renewal form you mailed me??

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Here’s the paper renewal notice I got:

And here’s the on-line renewal page:

I can understand that a multi-magazine subscription might give a discount to both, but York1 renewed for $49, and adkrr64 renewed for $44.95 for MR (plus the same for Trains)?

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Strange indeed. Firecrown need to be contacted and an explanation required.
Hopefully answered soon.

David

Mark, I noticed on your renewal form, it says “bundle”. I don’t remember seeing that on my renewal.

Yeah, I noticed that. But I’m only subscribed to the print magazine. Maybe it’s a (another?) glitch in their computer systems. When I talk to customer service tomorrow (assuming I can get to someone), I’ll ask.

When I look at the information they have online, it shows a current subscription for MR, an expired subscription for Trains.com unlimited, and an expired subscription for Trains.com video (don’t even know what that is). Maybe the bundle is Trains.com unlimited, which according to the website includes the print MR. But the total cost of that is yet a third price - $83.88.

Hope I can get ahold of someone…

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On October 7, 2024 I renewed my print and digital subscription for $49.95

If you go to the subscription plan page of the Model Railroader site, it currently shows that same price for the print/digital subscription. $49.95

You need to simply go onto the MR site, go to the subscribe page, click on renew at the top of the page and see what price it gives you.

Sheldon

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Another note, based on the current info on the site, you cannot get just the print, it comes with the digital for $49.95. My similar subscription to Classic Trains was $29.95

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So I’m not good at this screen shot stuff, not using a phone or table to look this up, but never saw a page like that. Try this page.

https://www.trains.com/mrr/subscription-plans/

Which takes you to this page:

https://kalmbach.dragonforms.com/loading.do?omedasite=MRR_New_Premium&pk=ACF51M1

Which says $49.95

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Hopefully, Craig Fuller will jump in here .

Rich

Interestingly the pages I linked to do not show any multi year renewal options?

And the October mailed notice when I renewed did not show any multi year options.

Sheldon

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Sheldon, that second link is fine, but when I click on renew, it asks me for my customer number from the mailing label on the magazine, then it gives me the on-line renewal page with the prices I showed above.
I’m glad you and others have gotten a reasonable rate. Hopefully there’s just an error in the subscription system that can be corrected so I can get that same rate.

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