I bought a few engines from them. Most recently about a year ago.
No problems as I recall. If I’m not mistaken, the one engine, a BLI Mikado, was listed on eBay and Amazon. The Amazon price was slightly less and my Prime free shipping was available. Saved about $30 over the eBay cost.
I had the same problem with my Atlas GP38 last year I think. I was received another locomotive I didn’t pre-order since it was sold out. It still was decorated CR paint I wanted. This locomotive is shorter timeframe than the one I wanted.
I have a few problems but I still order from them.
In the past they charged my card for an item, said they had it, and then subsequently did NOT have it, and I thus missed out on the opportunity to buy the item elsewhere. They did refund my card, but imo they should not charge one’s credit card for items they do not physically have.
I pre-ordered for a while because I wanted to be sure I could get certain items. They explained you had to preorder by the preorder date to guarantee getting items.
I ordered some trailers and was shorted one or two. I decided to to stop preordering from Hogtrainz. I’m not a big fan of them.
Getting back to the original post/title, I think Hogtrainz is trustworthy, but you have to understand how the pre-order works. But of a number of vendors I’ve worked with, I’m not a fan, mainly because you wait until they ship and notify, and by then you may have missed other opportunities because you locked yourself into a pre-order with them. They will also blackball you at HT if you don’t follow through with them. I have other vendors that work better for me so other than one last pre-order, I’ve quit using HT.