I’m thinking about getting a new locomotive for my layout from trainworld. I looked at their order form and all it has is the description and item # for specifying.
Why not telephone them instead of trying to do it by mail or fax? They have a toll-free number and can tell you right then whether or not they have the road name you desire.
Some of their items are labled “our choice of roadname” if so you cannot specify. Others say assorted roads, so just write it in the description.
Example from this months ad.
item description
601 Broadway Limited E7/A Great Northern 512
The problem is if they don’t have the one you are ordering. Many of their sales items are limited to stock on hand. That is why I often fill out the order form, including a list of alternates but instead of sending it, call them on the 800 number. That way if they don’t have the one I want I can immediately switch to one of my alternate selections.
There’s no substitute for calling. What are you going to get if you write a road name they don’t have–a surprize substitution, like Northwestern Pacific instead of Chicago Norhtwestern. Hey, they sound close.
Every time I’ve ordered from Trainworld, I’ve actually phoned them. The girls on the other end are great to deal with, and they check inventory for you FAST. It’s the best way to do business with TW.
Do you get the same price by phone as by mail?
There’s a box on the bottom that says prices are mail-order only.
Yes, mail-order only does not mean a mailed in order, but any order that they mail to you, so order by telephone for better service.
I’ll agree with everyone here - call them. The first time I ordered from Trainworld, I just figured that at those prices, I would have to settle with whatever roadname they pulled off the shelf. I was pleasantly surprised when the order taker told me what roadnames they had and asked what I wanted. Way cool!
Which gives better service, their toll-free or their standard number?
When the ad says their choice of roadnames, you can stll get your choice, usually for just a little more, if they have one.
stltrains,
Call them! A five minute phone call will answer all your questions and probably get you the loco and road name you want. Call on the 800 number if you intend to order, if not, spend your own dime.
The people at Trainworld have always been prompt and most helpful. I usually get my orders in 3-4 days.
Good luck!