The response should work. I agree, not a very good design and no instructions.
I also saw an answer in the Bachmann HO forum. There are company reps there also with a lot of info. Bachmann has a very good site. Just Google Bachmann forums.
Edit.
This was from the Bach-man back in January. “Remove the screw under the front tender truck.
This will allow you to gently pry up the shell to slip the yoke between the body and the shell”.
Mike found the diagram at the Bachmann site on the Parts, Service and Information page. Also a Quick Start page for the K4. The Parts page shows different parts.
It appears the loco and tender are close coupled compared to the other K4’s. Might be the reason. Be carefull unpluging the connectors. Some have pulled out a wire.
I use a foam lined cradle when working on locos.
Good luck.
I see the Bachmann set up at a local train show once a year. Nice display.
I would join the Bachmann forums and address this to the Bach-Man, a Bachmann rep, but I know these are made in China so I doubt any changes will be made. Maybe better documentation with the loco.
Many modelers do not even know the Bachmann site, forums exist.
Bad that even a train shop was not made aware. Bachmann company should know that right from the train shop.
Ditto that, no fee to be on the Bachmann forum, the OP was on a scam site.
A few more thoughts:
Bachmann has used this drawbar design on a number of different locos over the last 20 years. Most did come with the tender attached in long skinny boxes - like the N&W J.
Maybe they decided this time a more normal box shape was desirable…?
But any hobby shop that could not fiqure it out is not some place I am going to rely on for information about his hobby…
Sure, Bachmann should have had that instruction sheet in the box, did you look under all the packaging? They did that once or twice before…
I don’t have the new streamlined K4, it is unlikely I would buy one (unless I decide to paint one up in my ATLANTIC CENTRAL colors, which I have considered), but I have a lot of Bachmann locos, and I am very happy with them.
Go ahead, send it back, do whatever makes you happy. But it seems pretty silly to miss out on this loco if you model PRR just because they left a piece of paper out of the box.
But what do I know, I’m one of those old guys who actually works on my model trains…
You do not loosen the tender truck screws, there are screws in the floor that hold the tender body on. You loosen/remove them.
You think it’s a bad design? Well it allows the loco and tender to stay close coupled for better appearance and still go around sharper curves. It works very well, it’s not a new idea, you just never owned any of the other engines it has been used on.
My password program thinks I registered, but Bachmann says I did not. I tried forgotted password and re-registrering and I can’t get a confirmation email out of them.
But at no time was I asked for a credit card. It was good you didn’t register at whatever that site was.
Since this afternoon, 3 times they have failed to send an actiavtion link to my email. I checked to make sure I gave them the proper email. LIke I said 3 times and it is a NO GO.
POssibly they don’t send out emails on the weekend.
As far as I am concerned I am DONE fooling with Bachmann, they can go pound sand!!!