Ngineering Little Big sounds customer service

Model Railroader General Discussion (Model Railroader)
1

Hi all, I just wanted to convey my experience with this company In case you are considering buying something from them - I can tell you their customer service is excellent.

http://www.ngineering.com/index.htm

Ngineering produces all kinds of sound, lighting and other products. I purchased a “Cessna Fly Over” sound module (2 small boards and a speaker). sound is very realistic.

When i hooked it up and installed it on the layout the loud end of the sound loop caused the speaker to emit a squeeling/creaking sound.

On the phone they worked with me to try several different things and when they didn’t work I sent the wired up component (2 modules and a speaker) back and they began to test the modules. There were several communications over several days regarding what they were finding.

In the end it turns out I overheated a couple solder pads which damaged the electronics.

What impressed me was the ongoing communications and time they spent trying to help me.

2

Like what they do and they are starting to do HO stuff too.

3

I just bought the Seagulls at the harbor sound module, at the Monroe train show last week. The products are amazing. The building light kits, with their small size blew me away. He had a demo board there, and played a bunch of different sounds, all of them very crisp. My wifes favorite was the Deliverance song. You can have any sound you want made onto a module, just send them an idea or your own sound.