Hi
I did a search in the forums to see if I could find any reference to people having trouble with orders placed with RR Trains (www.rrtrains.com) I can find plenty of refernces to Internet Trains but not RR Trains so I thought I would start a seperate post.
Living in Australia and NZ the last 30 years I am no stranger to mail order and have ordered from many US sources over the years including trouble free experiences with Internet Trains!
A while back I tried RR Trains after seeing their ad in RR Trains, I noted in the ‘about’ part of their site they pupport some sort of early association with Kalmbach.
The reason I tried them is that it is easy to order anything from the walthers catalogue via the rr trains site and the discount helps offset the high cost of shipping to Australia. I use a lot of the more esoteric products that usually arent listed on a lot of sites, many of which typically focus on volume sellers like freight cars and engines and a few generic details.
Anyhow first couple of orders went ok - apart from taking a few weeks to ship. In March 08 I placed an order for a total $611USD incl shipping. A month later I placed a second order for somewhere under $200USD. Neither order materialised at my end but the debit for the first order had been billed to my credit card.
I got a response to my first email to say that they had held my first order and would combine with my second order and ship that day. This was over a month ago. No parcels have arrived, I have still not been debited for the second order and two more emails asking for an urgent update have gone unanswered.
They seem to work limited hours which means I need to set my alarm for about 2am here if I have a chance of catching someone there by phone, so far all I have got is the answerphone.
Before I try more early morning phonecalls and following up with the credit card company I would be interested to know if anyone else has had any experiences with this company?
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